Frequently Asked Questions
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
WHERE IS AURA STORE LOCATED?
Pondicherry – 605001
India Tel: +91- 0413 – 222 48 27
Email : email@example.com
WHERE CAN I BUY AURA PRODUCTS?
Instagram : aura.shoppe
Whatsapp : 9787838598
IS IT SAFE TO USE MY CREDIT CARD ONLINE AT AURASTORE.IN?
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING MY ORDER?
Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.
HOW DO I CHECK THE STATUS OF MY ORDER?
SHIPPING & PAYMENT
International orders: delivered within 12-14 business days.
Domestic orders: delivered within 7-10 business days. (You will see the delivery date for your order at the time of order confirmation.)
Pre-orders: delivery time will be within 60 days.
*Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
Shipping is free for domestic orders above INR 50,000.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
NON-AVAILABILITY ON DELIVERY
MODES OF PAYMENT
RETURNS & EXCHANGES
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.
- by telephone at 9787838598 between 9.00 AM to 5.00 PM IST
- by email at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
- Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner.
- Retain the packaging of the damaged products received.
- Our team will look into the issue and revert back within 48 working hours.
EXCHANGE & REFUND POLICY
- Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
- No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
- In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.) , then Aura will not be liable to refund any amount for such orders.
- Products bought online cannot be exchanged or returned in store.
- Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) Additionally, please mention details about the damaged merchandise on the delivery receipt instead of signing it as 'received'.